How should we say it " Isn't it Rudeness or just forgot" ?

There is one big idol which all Mongolians love him so much. He is really lovable as his big heart and such a jentleman that all woman love. Also he is very artistic who sent to us by God's wish. We always watch every single movie that he plays. Until today, we didn't know when would we meet him in real life. But today was a bid day for all Mongolians. We had a chance to meet him in our country. It was Jackie Chan who just came today to greet all his Mongolian fans. Right before noon, he landed in "Chinggis Khaan" airport. There were waiting tons of fans with super excitement. But their expectation wasn't really enough. Once Jackie Chan came out of airport's vip lounge door he didn't have time to greet all his fans who were waiting there. The security was very alert of Jackie's safety. So, we can say that's why security went fast through to the car which made him to Bayangol hotel. Because of this, a lot of fans left with broken hearted. However they left with broken hearted, that was not the worse event of this arrival. Security left the guest at the airport without any consideration who came with Jackie. While a break of Jackie at Bayangol hotel, security noticed that they left the guest. And they went back to get them. Of course they have to be alert of world's big star safety, but leaving his followers isn't it rudeness or they just forgot because of crowded and yelling was shocking?